Policies



ORDERING

WE WORK HARD TO ENSURE THAT YOU RECEIVE YOUR ORDER AS QUICKLY AND ACCURATELY AS POSSIBLE. IF YOU FIND THAT THERE IS AN ISSUE WITH YOUR ORDER PLEASE CONTACT US IMMEDIATELY SO WE CAN RESOLVE ANY ISSUES. 

 

SHIPPING

ST. JOHN SWIM IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CARRIER WILL GENERALLY DETERMINE IF YOUR ORDER CAN BE LEFT IN A SAFE SECURE PLACE AT YOUR DELIVERY ADDRESS.

RETURNS

*ST. JOHN SWIM DOES NOT OFFER EXCHANGES OR RETURNS DUE TO SANITARY DANGERS. THERE IS NO WAY FOR US TO PROVE THAT A CUSTOMER HAS NOT WORN A PRODUCT THAT IS BEING RETURNED OR EXCHANGED. BECAUSE OF THIS AND THE OBVIOUS SANITARY ISSUES IT CAN PRESENT, WE SIDE WITH CUSTOMER SAFETY OVER OFFERING THIS SERVICE.